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North Wales estate agent Dafydd Hardy has scored top marks for customer service.
Dafydd Hardy, who have offices across Gwynedd and Anglesey, received the accolade in recognition for their work as part of the Home Sale Network.
According to a recent survey the Home Sale Network, which is a network of independent estate agents across the UK, exceeded the national average scores for customer satisfaction.
The findings were revealed in the fourth annual Home Moving Trends Survey, conducted by The Property Academy.
UK based estate agents were invited to take part in the survey with results being used to identify reasons behind home movers’ actions and improving agents’ customer service.
The study found 84 percent of sellers who have actively engaged an estate agent in the last 12 months would be happy to recommend them to a friend.
However, after inviting their customers to complete the survey, Home Sale Network were delighted to find their member agents collectively received an even higher score, with 87 percent of customers being happy to recommend them.
The survey also revealed that agents of the Network also ranked higher than the survey’s national average when rated by their customers for their knowledge, communication and personal service; qualities that each member is required to have to be invited onto the Network.
Commenting on the results, Susan Jones from Dafydd Hardy, the member of Home Sale Network in north west Wales, said: “When you engage an estate agent you are normally asking them to handle the sale of your most valuable possession and to help you through a period that can be one of the most stressful in your life.
“At Dafydd Hardy we work very hard to provide a high level of customer service and we are glad to see the feedback backs this up.”
Importantly, the survey indicated that when deciding which agent to instruct with the sale of their home, finding an agent that home movers instinctively trusted was a top priority.
Managing Director of Home Sale Network, Richard Tucker said: “With 2011 looking to be another challenging year for home movers, choosing an estate agent you can trust is more important than ever.
“We are delighted that this survey has reinforced the value of using a Home Sale Network member.”
“Each of our agents has been handpicked as their area’s local expert and for their good communication and outstanding customer service skills,” he added.
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