Dafydd Hardy logo
Contact Us
Call us on
Bangor: 0124 835 3544
Bangor Student Lettings: 01248 353 544
Caernarfon: 01286 677 774
Llandudno: 01492 88 44 84
Llangefni: 0124 872 3322
Commercial: 0128 667 6760
Property Management: 0124 835 3544
Surveys: 0128 667 6760
Customer Reviews

DH Coronavirus / COVID-19 Policy

DH Coronavirus / COVID-19 Policy

Search for properties

To buy or to rent?

Property type

Minimum price

Maximum price

Minimum bedrooms

Location:

Here to help you move safely

In Wales from 22/06/2020 onwards sales and lettings agents can return to work, conducting appointments at unoccupied properties only. As you know we’ve remained open and contactable throughout lockdown, with all our teams working from home and conducting appointments virtually.

Whilst appointments are now permitted on unoccupied properties, we intend to keep the safety of our teams, customers and the local community at the forefront of all our decision. We want to be here to help you make the next step safely and our 3-step Approved Appointments system is outlined below.


We have a range of new procedures all designed to keep everyone safe. Our offices will be open but initially by appointment online. The majority of staff will continue to work from home, but with full access to all systems, emails and calls. However, we've worked hard to make sure all our offices adhere to social distancing.

Thanks to the technology and processes we have employed, our team can do valuations & viewings virtually, in person or a combination of both to suit your needs.

We will continue to monitor the situation and update our internal processes in line with Government guidance. Our number one priority remains the safety and wellbeing of our teams, customers, and the local community. If anyone in your household shows any symptoms of COVID-19 prior to an appointment, please inform us as soon as possible. We reserve the right to refuse, cancel or postpone any appointments if we feel we are putting anyone involved at risk.

Viewings
All valuations will follow our Approved Appointment process for the safety of all invovled, in addtion the following will apply:
  • There will be no open house or joint viewings at this time.
  • There will be no viewings where the house is occupied by the owner or tenant.
  • Prior to any viewing we will open all interal doors and sanitise between appointments. Please don't enter a property until a team member has asked you too.
  • Anyone attending the viewing, including our team, must complete a health check form before the appointment.
  • Any viewer will need be asked about their financial position prior to any appointment, those not in a proceedable postion will not be booked an appointment at this time. 
  • There will be no handshaking or physical contact (sadly this includes pets!)
  • No more than 2 adults from the same household can attend an appointment, children should be advised not to touch anything, or not to attend.
  • Everyone must maintain a 2-meter social distance at all times.
  • Our team will wear gloves and a face covering where social distancing cannot be maintained.
  • Any viewers should wear their own PPE but will be asked to clean their hands with sanitiser before entering the property.
  • Viewers are not permitted to touch anything inside the house, all internal doors will have been opened for you.
  • Discuss anything about the property ourside or by phone after the appointment.
  • We will not be handing out any paper details during appointments, these will be emailed (or posted by request) to you.
  • We will be wiping down all handles after and between any appointments.
  • The team will be regularly washing their hands, have hand sanitiser, gloves and face coverings. We also have overshoes, should they be required.
  • All keys will be sanitiser before and after appointments.
  • Our team will never attend an appointment if they feel unwell and would ask the same of all our customers too.
Valuations
At this time we can only conduct physical valuations on unoccupied properties. Throughout lockdown we have continued to value property via video calls, images and videos. This will continue using our investment in advance systems but for those who wish to have a physical valuation on an unoccupied property, we will follow our Approved Appointment process for the safety of all invovled, in addtion the following will apply:
  • Our team will complete a health check form before the appointment.
  • There will be no handshaking or physical contact (sadly this includes pets!)
  • We would ask that no one attends the appointment, arrangements on keys will be done prior.
  • Everyone must maintain a 2-meter social distance at all times.
  • Our team will wear gloves and a face covering where social distancing cannot be maintained.
  • Discuss anything about the property by phone or email after the appointment.
  • We will be wiping down all handles after any appointments.
  • The team will be regularly washing their hands, have hand sanitiser, gloves and face coverings. We also have overshoes, should they be required.
  • All keys will be sanitiser before and after appointments.
  • Our team will never attend an appointment if they feel unwell and would ask the same of all our customers too.