We're almost at the end of the year - and what a year it's been!
This has been a good year for Dafydd Hardy as a business, and it’s one in which we have seen important developments in our already first class customer service. We have implemented a brand new, totally bi-lingual, Call Centre, which has four of our most experienced colleagues available to answer overflow calls from all our five offices between 8.30am and 6.30pm every weekday, and on Saturday mornings. In addition to this, we have introduced a ‘Live Chat’ facility on our website, which allows customers to communicate directly with us out of office hours. Our aim as a business is to answer your questions, and meet your needs, whenever they arise and this year has seen us making great strides towards fulfilling that aim.
In March we launched our brand new Bangor office, and during the launch night we were delighted to raise £3,000 for the #TeamIrfon appeal.
It's also been a great year for our property newspaper, ProperTy: we’re delighted to have been able to offer our readers a really wide range of articles. We've had some more upbeat, fun features about useful things such as home maintenance and crafting, as well as more serious articles, such as one about the recent changes to housing legislation. Our most recent issue (which you can read at http://www.dafyddhardy.co.uk/property-magazine.htm if you haven't managed to pick up a printed copy yet) is no exception, and offers a similarly wide selection: as well as showcasing our properties, we’re giving you an opportunity to find out more about our skilled sales negotiators, and there’s a great 'spotlight on...' article about Beaumaris, where we’re delighted to have opened a new office on December 1st of this year.
ProperTy's main purpose remains, of course, to promote the wonderful properties we're selling and letting on behalf of our clients. The magazine is just one of the innovative ways in which we aim to provide a valuable service, and it runs alongside our excellent website - a new and improved version of which has been launched in the past month – and regular email newsletters, which keep clients informed of all the developments of interest in local property.
To monitor how well we are doing in our efforts to provide excellent service, customers can leave feedback comments on an independent website called allagents.co.uk - a version of Trip Advisor specifically designed for those using professional services.
Below, you'll see just a few of the fantastic reviews written by our customers this year. Richard and I are very grateful that they have taken the time to go online and tell other people about their experiences of working with us. It’s deeply satisfying to be told that our staff are doing such a great job for all our clients: we, as a business, are very proud of our team.
We all hope you enjoy using our new website, reading our newsletters and magazine, and of course working with Dafydd Hardy! We look forward to doing business with you in the near future. Have a wonderful Christmas and New Year, and we'll see you in 2016. Nadolig Llawen a Blwyddyn Newydd dda!
««««« | Vendor | 12 November 2015 | "Gary"
"First rate service from start to finish, always kept up to date with how the sale was going. Plenty of advice from them and our calls were always answered. Did not take long to sell our house, they also did a great job showing people round our property. Fully recommend."
"A good local business with a great reputation"
««««« | Landlord | 11 August 2015 | "Howard Hughes"
"Excellent service from the first time we approached the company. All the staff are so friendly and professional. I was a little concerned venturing into the letting of a property for the first time, but Dafydd Hardy have made it all stress free so that I don't need to get involved in any way (unless I want to). They initially provided sound advice as to how the premises should be decorated and presented prior to them advertising the property. Since then, they handled everything impeccably well. A good local business with a great reputation."
"I'm loyal due to the service I get each time"
««««« | Landlord | 10 August 2015 | "Warren"
"Tracy was very helpful from start to finish of re-letting the house as we had problems with the previous tenants including those tenants causing havoc in the Dafydd Hardy office. Nothing was too much trouble, felt completely looked after from start to finish, the reason why we've repeatedly used Dafydd Hardy to find tenants, I'm loyal due to the service I get each time."
"Beth listened to what was required"
««««« | Buyer | 11 November 2015 | "Owen Burgess"
"Beth has been polite and helpful throughout our dealings, keeping in touch regularly but without 'hounding' us. We had a very specific set of requirements and Beth listened to what was required. This ensured that we were not given details for unsuitable properties. During the viewing, Andrew was the consummate professional."
««««« | Vendor | 12 March 2015 | Anonymous
"Perfect, could not have sold the house as quickly without Ruth and her staff pushing the solicitors forward."
"Excellent customer care"
««««« | Vendor | 3 October 2015 | "Mrs Merina Tarling"
"Excellent customer care and feedback on all stages of selling the property, these ladies looked after us and the sales throughout. We can't thank Susan and Carys enough for the help and service they provided."
"We felt we were being looked after well"
««««« | Buyer | 26 March 2015 | "Tina Carvalho"
"Sue was extremely helpful in all aspects of our property purchase, she called to keep us informed at every single step along the way and answered all of our queries. Her manner was very polite and friendly, and we felt we were being looked after well. She responded to all of our calls promptly and efficiently."
««««« | Vendor | 26 October 2015 | "Iona"
"Excellent service received under difficult circumstances of sale due to separation issues. Both penny and Karen dealt with everything professionally and did everything they possibly could to help achieve the sale for the property. Despite my house being marketed with different estate agents over the years, not even had viewings never mind achieving a sale, which Dafydd Hardy managed to sell in a matter of a few months. Highly recommended. Would like to thank Penny and Karen for their hard work."
"Fantastic service, would highly recommend to anyone!"
««««« | Vendor (Developer) | 8 October 2015 | Owain Williams - Williams Homes
"I used Dafydd Hardy, Holyhead to sell my development of 6 luxury apartments in Trearddur Bay. I had several meetings to discuss values and marketing strategies and found their advice on both subjects to be sound. The branch manageress, Penny Lofts, was always professional and enthusiastic and I found that potential customers warmed to her because of her genuine sincerity, also another point is that she was never pushy, nobody likes a pushy Estate Agent. She would even give up her days off to do viewings on the weekend, which was massively appreciated by both me and potential customers, with an impressive % of the weekend viewings ending in a sale! In the past I have done all viewings in-house and found it hard initially to hand it over to Penny and her team - I'm glad I did hand it over as she sold all 6 apartments in 6 months! Far better than we had expected. Thank you to Penny, Rebecca and all the team at Dafydd Hardy, Holyhead - fantastic service, would highly recommend to anyone!"
"One of the best estate agents we have ever used"
««««« | Prospective Customer | 18 March 2015 | "MM"
"Penny and Karen were so very helpful - nothing was too much trouble. Totally honest, and trustworthy. One of the best estate agents we have ever used. Thank you both."
"Within a week it was sold"
««««« | Vendor | 10 November 2015 | "Zoe Howorth"
"We worked with the excellent sales team of Iwan and Colin at Dafydd Hardy to sell our property in Brynsiencyn, Iwan is new to this office and from the outset grabbed the bull by the horns. He injected pace and excitement into his team and the marketing effort was trebled. Within a few days we had several viewings and within a week it was sold. All of the team were very pleasant to work with and we would heartily recommend them to others."